Building The Future of Customer Interactions with GenAI by Thom Kokhuis, SVP, Head of Conversational AI and CRM, Rabobank
In 2024, Rabobank has made great strides in using generative artificial intelligence to improve customer interactions and optimize its CRM system. Tom Kokhuis, SVP and Head of Conversational AI and CRM at Rabobank, shared his insights on how AI- powered automation and personalisation are changing the banking experience. With more than 3.5 million unique users […]